This work was made as a personal extra project
to complement my course, in order to develop my knowledge in the area of UI UX Design, since it has been one of my main focuses in my academic career.
to complement my course, in order to develop my knowledge in the area of UI UX Design, since it has been one of my main focuses in my academic career.
The project consisted in designing a support app for the company Tramontina,
a Brazilian metallurgical company present in 120 countries.
The designed app aims to assist the maintenance
and support of purchased products, allowing users to make
exchanges and complaints about them.
The idea is to maintain the standard quality, optimizing
an excellent customer service, whose clients start to feel more secure
from the moment they have access to the app.
an excellent customer service, whose clients start to feel more secure
from the moment they have access to the app.
About the User Experiencie:
The Processing Time Feature -
In order for the user to recognize that their request is being processed,
we will use a cosmetic effect that consists of a fictional processing screen,
who will last a few seconds, that gives the client a feeling of assertiveness.
Instead of the quick change of 'screens', or a conclusion message
appearing immediately, we will use this waiting feature to provide a sense of
security for the user, in addition to encourage them to pay attention
to all stages of the app journey.
On Desktops, the service will also be initialized in the ratio / resolution of a smartphone, being accessible through Tramontina's website.
The proposal of a 'small-spaced interface' makes it easier to view
and gives people a greater peripheral control, allowing them to visualize its functions and master its tools at once, especially when it comes to elderly customers, who tend to have less technological resilience.
The idea involves a practical and an stress-free service, because
the user may start the journey in an upset mood due to frustration caused
by a product that came with a problem, and the company wants them
to feel safe and heard through an accessible and efficient app.
So here's how it works:
>> Firstly, the client has to complete the spaces with their email
or ID and a password.
>> The client will have access to all the options, being able to
the user may start the journey in an upset mood due to frustration caused
by a product that came with a problem, and the company wants them
to feel safe and heard through an accessible and efficient app.
So here's how it works:
>> Firstly, the client has to complete the spaces with their email
or ID and a password.
>> The client will have access to all the options, being able to
choose the one that fits their demand.
>> Right after, they need to inform their product's code and
the user will see a screen informing the name of the purchase,
the date and the client's name.
the user will see a screen informing the name of the purchase,
the date and the client's name.
They will also be able to take a picture of the issue involving
their purchase and describe it.
their purchase and describe it.
>> At the end of the request, the client will receive a message
thanking them for the feedback and warning that a responsible
technician will assist them as soon as possible.
thanking them for the feedback and warning that a responsible
technician will assist them as soon as possible.
