Sam's Club Exit Process
A new vision for the exit experience
Service Design Team Project
Team: UNT M.A. in IxD candidates in ADES 5440 course Spring 2021
Contribution: Storyboard, interviews, photo journal, service design blueprint
Radically re-imagining the Sam’s Club exit experience for members
Radically reimagining means …
Orchestration
Ensure smooth transitions in Scan & Go, checkout, and exit phases
Experiences
Help shoppers have a quick, pleasant checkout and exit experience
Savings
Reduce shrink at club locations, during the checkout and exit processes
Service
Provide exit associates with opportunities to better serve members
Our Process
Insights from Site Visits & Interviews
Insights Mapped to Exit Journeys
Final Storyboard
