Overview
Many people across India, they hold themselves as victims of various crimes happening every day, and they are unable to report them to the law, seeking urgent help required by citizens from police. The users find difficulty reporting and filing issues faced by them due to lack of awareness and information or the processes are unknown, lengthy and complex. For example, users who are visiting the police station to file a case, some users find difficulty to keep revisiting stations for the cases filed in the past.
Objective
The witnesses or victims should be able to file, report, and seek assistance from the police law. So, the user does not feel helpless for not being able to bring justice for the problem the user has faced.
Target Audience
Citizens above 14+ aged
Feature Requirement
The users should be able to add their identity as a witness or a victim.
A feature for safe and protected way of sharing their personal information.
Users should be able to file different complaints by choosing from different category.
The user should be able to keep track of the complaints raised.
The user should be able to raise emergency police assistance for help, Users should be able to take online assistance from police when help is required in real time.
Problem:
Users find it difficult to report and file issues with the police due to a lack of awareness, information, or complex and lengthy processes.
Solution: Develop a Citizen Crime Reporting and Assistance App
User-Friendly Interface:
Create an intuitive and user-friendly mobile application that citizens can easily navigate, ensuring that even those with limited tech skills can use it.
Create an intuitive and user-friendly mobile application that citizens can easily navigate, ensuring that even those with limited tech skills can use it.
Multiple Reporting Channels:
Offer multiple reporting channels within the app, such as text-based reporting, voice notes, and even photo/video uploads. This accommodates users with different communication preferences and literacy levels.
Offer multiple reporting channels within the app, such as text-based reporting, voice notes, and even photo/video uploads. This accommodates users with different communication preferences and literacy levels.
Geolocation Features:
Use geolocation services to automatically direct users to the nearest police station or law enforcement agency based on their current location.
Incident Tracking:
Implement a case tracking system where users can check the status of their reported cases and receive notifications when there are updates.
Secure Data Transmission:
Ensure that all data submitted through the app is encrypted and securely transmitted to protect the user's privacy and the integrity of the reports.
Feedback Mechanism:
Include a feedback mechanism for users to rate their experience with the app and provide suggestions for improvements.
Regular Updates and Support:
Commit to regular updates to enhance the app's functionality and address any emerging needs. Provide responsive customer support.
Government Support:
Seek endorsement and support from government authorities, making the app an official platform for citizen crime reporting.
Secondary Research
Generated from Mumbai police.gov.in.
Questions:
What specific challenges do individuals face when trying to file written complaints with law enforcement agencies in India?
Are there regional variations in the difficulties encountered when filing written complaints?
How does the complexity and length of the complaint filing process impact the willingness of individuals to report incidents?
What are the common bureaucratic obstacles or red tape that people encounter when submitting written complaints?
Are there barriers related to the accessibility of police stations or complaint submission centers for citizens?
Answers:
No clear picture of how to take help from law enforcement agencies.
Middle class section of society is afraid to comment on law enforcement in India.
Corruption and lack of knowledge among people are the main reasons for lack of awareness of social rights.
Primary Research:
Questions
1.Can you describe any challenges or difficulties you have encountered in relation to filling any written complaints?
2.Were there any challenges while following up on the complains you registered?
3.What resources or support you think is currently lack when it comes to filing a complaint in police station?
4.What frustrates you the most about the current solutions or approaches available?
Solutions:
There is no clear picture with people as how to take help from law enforcement agencies.
The middle-class section of society is simply afraid and refuses to comment both positive/ Negative about Law enforcement in India.
Corruption and lack of knowledge among the people are main reason for awareness of social rights among people.
Low Fidelity - Application Screen
Second Flow
Third Flow
Fourth Flow
User Flow | Registration Process
User Flow | Raise and manage complaints!
Sitemap of the App
Style Guide
Color Palette
User Experience Map
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