Managed Interact Department, which included five off-site contractors and two dozen volunteer moderators. Provided monthly reporting on traffic, registration, and community activity to Programming department, show producers and staff. Co-authored "Create an Online Community with the TechTV Web Team" and featured in a related segment on "The Screen Savers". 
- Grew registered member base 33% to 1.8 million users in one year
- Increased community stickiness by identifying, designing and implementing seven new message board features and registration confirmation process
- Launched three new newsletters and grew subscriptions of five daily and eight weekly newsletters an average of 4% per month to more than 350,000 subscribers