Opus One Hair strives to deliver quality products with professional service. If any of our products/hair have a defect or you are unsatisfied with the product(s), please contact us at info@opusonehair.com, with subject: Replacement/Refund.**Please note, for the interest of hygiene and customer protection, Opus One Hair will not refund or exchange items that have been opened, altered and/or worn in anyway. All Sales Are Final. It is imperative that you verify and double check your orders before submitting.Any and all returns will include a 15% restocking fee. Shipping cost will not be refunded in any manner.