Project role
Company had more customer's than they could handle and because of cars EMI's they wanted an online solution to manage their bookings without contacting their company support staff, check availability of cars, customer support through chat bot to reduce calling, GPS to monitor their cars.
Solution
My process: Discovery -> Define -> breakdown problems into small chunks -> Design sprint (on each chunk) -> Compile solution -> Deliver
I followed my process which always starts with
Phase 1 the discovery:- I prepared a questionnaires to better understand the company and their customers, I conducted stakeholders interview with two Managing directors, support team interview, I also conducted a user interview, created a full documentation of what I learnt in this phase.
Phase 2 Defining:- In this phase, Day 1 The members and MD's of the company were involved in which I presented my findings, told them different stories about different problems that I found while discovery process. Day 2 again same members as on Day 1. We discussed on which problems to focus on for this project at last they decided to go with the problems (4) that were higher in priority those are mentioned above. I noted each problem. And created a document which was required in the next phase.
Phase 3 Design sprint (ran 3 sprints, the fourth one had to be stopped on day 2 since Md's decided that they will do a partnership with a third party service provider for their GPS monitoring or cars):- In this phase, Again same members were involved. I follow a tight and fast design sprint 2.0 which goes on for 4 days and all the team members are required only for day 1 and day 2. With teams insight I developed prototypes and tested them with their customers in an unmoderated environment. The stakeholders also liked the prototypes. The customers were happy when I conducted a moderated interview with MD's watching the interview. This was the only success measurement that I did since stakeholder were happy with designs and very keen on starting the development.
I followed my process which always starts with
Phase 1 the discovery:- I prepared a questionnaires to better understand the company and their customers, I conducted stakeholders interview with two Managing directors, support team interview, I also conducted a user interview, created a full documentation of what I learnt in this phase.
Phase 2 Defining:- In this phase, Day 1 The members and MD's of the company were involved in which I presented my findings, told them different stories about different problems that I found while discovery process. Day 2 again same members as on Day 1. We discussed on which problems to focus on for this project at last they decided to go with the problems (4) that were higher in priority those are mentioned above. I noted each problem. And created a document which was required in the next phase.
Phase 3 Design sprint (ran 3 sprints, the fourth one had to be stopped on day 2 since Md's decided that they will do a partnership with a third party service provider for their GPS monitoring or cars):- In this phase, Again same members were involved. I follow a tight and fast design sprint 2.0 which goes on for 4 days and all the team members are required only for day 1 and day 2. With teams insight I developed prototypes and tested them with their customers in an unmoderated environment. The stakeholders also liked the prototypes. The customers were happy when I conducted a moderated interview with MD's watching the interview. This was the only success measurement that I did since stakeholder were happy with designs and very keen on starting the development.
Design Deliverables
- Research Documentation
- Mobile App
- High Fidelity Design
- User Flows
- Style Guide
- Sketches
- Mockup
- Prototype
- Wireframes
Design Tools
- Adobe XD
- Microsoft Whiteboard
- Whiteboard & pens
- Microsoft Whiteboard
- Whiteboard & pens
Wireframes
Some Extra Screens
